Refund Policy
Thank you for shopping with Desire Beauties. We strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the conditions under which we accept returns and issue refunds. Please read it carefully to understand your rights and our procedures.
1. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- Return Window: Products must be returned within [number] days from the date you received your order.
- Condition: Items must be in their original condition, unused, and in the original packaging with all tags attached.
- Non-Returnable Items: Certain items cannot be returned, including but not limited to [list non-returnable items, e.g., opened skincare products, sale items, gift cards].
2. Initiating a Return
To start a return, follow these steps:
- Contact Us: Reach out to our customer service team at [contact email] to request a return authorization. Provide your order number and details about the item you wish to return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective or we made an error. We recommend using a trackable shipping service or purchasing shipping insurance for items over [$amount].
3. Refund Process
Once we receive and inspect your returned item, we will process your refund. Please allow up to [number] business days for us to process your return and issue a refund. Refunds will be credited to your original payment method. If you used a gift card or store credit, the refund will be issued back to your gift card or account.
4. Refund Exceptions
- Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or issue a full refund.
- Incorrect Items: If we sent the wrong item, please contact us within [number] days of receiving your order. We will arrange for the correct item to be sent and cover the return shipping costs.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Shipping Costs
Shipping costs are non-refundable unless the return is due to a defective or incorrect item. Original shipping charges will not be refunded.
7. Contact Us
If you have any questions or need assistance with a return or refund, please contact our customer service team at:
Desire Beauties
[Watsap:03191701728]
We appreciate your business and are committed to providing you with a positive shopping experience. Thank you for choosing Desire Beauties!